An IP whitelist is a security feature that allows you to restrict access to your Kommo account based on trusted IP addresses. By setting up an IP whitelist, you can ensure that only users from approved locations can log in to your account. This helps to protect your CRM data by preventing unauthorized access, even if someone outside of your trusted network tries to gain access to your account.

• Mobile app: If you enable the “Block untrusted API requests” option, the Kommo mobile app will no longer work. This is because your mobile device typically uses dynamic IP addresses that change frequently, they won’t match the fixed IPs in the whitelist, blocking access to the Kommo mobile app, which relies on API access to function.
• VPN usage: If you use a VPN, setting up an IP whitelist may block you from accessing your Kommo account. This is because your VPN’s IP address won’t match the approved addresses in your whitelist.

To set up a whitelist of IP addresses, follow these steps:

1. Go to Settings > Users > click the three dots (ellipsis) > select Whitelist of IP addresses.
   
2. Turn the toggle on for the Whitelist of IP addresses button.
   
3. Enter the trusted IP addresses in the box. Don’t forget to add your current IP address to avoid getting locked out. If you want to block untrusted API requests, check the API requests box. Click Save to apply changes.